Shereens.com guarantee return if you are not satisfied with your purchase. And you can apply return online in 5 days after order is received. Please make sure the returned items are in a saleable condition.
How to return
1- Send An Email to firstname.lastname@example.org with all your order detail and the reasons of return (within 5 days after parcel is received).
2-Email will be Audited by Agents (within 48 hours):Shereens will audit your application in 48 hours; The detailed return information will be sent by Email;
3-Return Items :Pack item(s) in the original packing and seal the parcel securely. Attach a paper with your Order No. or Application No. inside the package for later reference;
4- Parcel Received → Refund
5 – We will promptly issue a refund to your account in accordance to our Return Note, once we receive your package.
a. You can apply for Return& Refund in 5 days after your order is received;
b. We do not accept returned items without applying return online;
c. The following items cannot be returned or exchanged: Underwear, Lingerie & Sleepwear, Swimwear, Leggings, Bodysuits, Beauty; Accessories
d. Items returned must be in unused condition with the original packing. We do not accept items which are worn, damaged, washed or altered in any way;
e. You are responsible for return shipping fee if the return is caused by yourself. Please choose economical shipping methodï¼›
f. We do not accept packages returned using C.O.D. service. (Cash on Delivery)